INFORMATION QUESTIONS

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes. We photograph the actual product listed, and any variation in color due to lighting or screen settings is noted in the product description. If an item is ever discontinued or out of stock, we'll contact you before shipping a substitute.

 

Where can I view my sales receipt?

Your receipt is emailed to you automatically after checkout. You can also find it anytime under My Account → Orders, or contact our support team to have it resent.

How can I return an item?

Go to My Account → Orders, select the order, and choose "Request a Return." You can also email Sales@luxurymart.online with your order number. See our full [Refund and Return policy] for eligibility windows and conditions.

Will you restock items indicated as “out of stock?”

Most items are restocked within a few weeks. You can click "Notify Me" on the product page and we'll email you the moment it's back in stock.

Where can I ship my order?

We ship our products worldwide to customers all over the world. Shipping costs and delivery times will be calculated at checkout based on your country and location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS